Shipping Policy
We are dedicated to delivering your Fika products safely and promptly. Here is our detailed shipping information to give you a clear overview of your order's journey.
🇭🇰Hong Kong
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Free Shipping: On orders over HK$500
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Estimated Delivery: 1 - 3 business days
- We primarily use SF Express for all local deliveries.
- Free shipping applies to commercial/industrial buildings, SF Express locations, SF lockers, and residential addresses.
- For orders under HK$500, shipping fees will be collected by the courier upon delivery ("Freight Collect").
- To ship to an SF Express location or locker, please enter the specific location code and address in the shipping address field at checkout.
🇲🇴Macau
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Free Shipping: On orders over HK$500
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Estimated Delivery: 2 - 4 business days
- We also use SF Express for deliveries to Macau.
- Free shipping applies to commercial/industrial buildings, SF Express locations, and SF lockers.
🌐International Regions
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Regions: UK, US, Australia, Canada
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Free Shipping: On orders over HK$2,500
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Carrier: Hong Kong Post Speedpost (EMS)
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Estimated Delivery: 7 - 21 business days
- We regret that we cannot offer shipping services for international orders under HK$2,500 at this time.
- Please note that your order may be subject to local customs duties or import taxes, which are the responsibility of the customer.
✎Important Notes
- Dispatch Time: All orders will be dispatched within 1-3 business days after payment confirmation.
- Address Accuracy: Please ensure your shipping address and contact number are complete and correct. The customer is responsible for any delays or losses caused by incorrect information.
- Shipping Delays: All estimated delivery times are for reference only. Actual delivery may be delayed due to factors beyond our control, such as customs clearance, weather, or public holidays.
- Delivery Failure: If a delivery fails due to customer reasons (e.g., incorrect address, no one available to receive), any additional fees incurred will be the customer's responsibility.
If you have any questions regarding shipping, please feel free to contact us:
Email: fikascent@gmail.com
WhatsApp: 6324 9787
